He is able to successfully run the samples, or are all Atlas apps failing? This would help determining whether this is a case of a bad install, or an issue with the specific app he is trying.
If it's the specific app, can you post more details about what it looks like?
I had this same problem, it turned out to be incorrect settings in web.config. Check this section in particular:
<pages>
<controls>
<add namespace="Microsoft.Web.UI" assembly="Microsoft.Web.Atlas" tagPrefix="atlas"/>
<add namespace="Microsoft.Web.UI.Controls" assembly="Microsoft.Web.Atlas" tagPrefix="atlas"/>
</controls>
</pages>
If not there then check the rest, but I know it was a problem with web.config for me.
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